Calibear® offers free shipping for all orders of United States, United Kingdom, Canada, Australia, Germany, France, Russia, Norway, Portugal, Sweden, Thailand, Spain, Israel, Indonesia, China Hong Kong, Vietnam, Japan, Ireland, Austria, Brazil, Belgium, Poland, Denmark, Finland, Korea, Holland, Malaysia, Mexico, Switzerland, Saudi Arabia, Turkey, Ukraine, Greece, Singapore, Hungary, Italy, Luxembourg, Kazakhstan.
- Free shipping orders normally take around 7~15 days to arrive depending on your location.
- For those US orders which are shipped from our warehouse in CA take around 2~4 days to arrive.
- 3~5 days expedited shipping by FedEx is also available for US and Canada orders with an additional charge when required.
All orders will be shipped safely and discreetly within 24~48 hours normally, it happens sometimes the delivery may be delayed due to factors like weather or holidays which is out of our control.
Where do you ship from?
We have two warehouses: one is located in Shenzhen, China, another one is located in California, USA.
For orders shipped from USA warehouse (US orders), the transit time is 2-4 days normally.
For orders shipped from China warehouse, the transit time is 7~15 days normally.
What if I need to update or change my shipping information?
Emails us ASAP through firstname.lastname@example.org. Nothing can be changed any more once your order is shipped.
Is shipping discreet?
All orders are shipped in plain unmarked brown boxes or padded envelopes.
There are no logos or anything to indicate what is inside the package. Only you will know what is inside!
How can I check whether my order has shipped?
All orders will be shipped safely and discreetly within 24~48 hours normally and an email of shipping confirmation will be sent to you with tracking information.
How can I track the shipping?
You will receive emails for shipping updating if you have provided email when placed the order.
Or you can always click the “Track Page” button on the email of shipping confirmation that sent to you after your order shipped.
Or you may use our Track Orders page on our store by inputting your email and order No.
My order never arrived.
First, check the tracking. If it’s still in transit, just wait until they deliver it. It happens sometimes the delivery may be delayed due to factors like weather or holidays which is out of our control.
If your package tracking information shows delivered but you did not receive it, you will need to contact your local post office with the tracking number to see where the package was left.
An item is missing from my package
Email us at email@example.com within 72 hours of receiving your order.
Sometimes items ship from separate warehouses so you might receive separate packages to complete your order.
What if my order breaks during shipping?
We package all orders using our proven system we developed to prevent 99.99% of breakage during shipping. In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 4 days of delivery through firstname.lastname@example.org. We will need CLEAR photos of the broken or incorrect items and the box in order to file a claim with the shipping carrier and proceed with a refund or a brand new replacement as you required.
Wrong or Incorrect Address.
If you order a product and fail to put the correct and sufficient address and contact information, and the package is returned to us, you will be responsible for paying to have the product shipped to the correct address.
We use the exact address you provide when shipping a product. Please be sure to double check for typos before submitting your order.